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DTC Services

A direct-to-consumer channel that works alongside your marketplace accounts.

For sellers ready to build a customer relationship beyond the marketplace — website, email marketing and retention strategy designed to complement, not cannibalize, your Amazon or Walmart sales.

DTC storefront previewBefore / after optimization
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Why it matters

Marketplaces don't give you the customer relationship

Every sale on a marketplace is technically the marketplace's customer, not yours — no email, no retention path, no way to reach them again without paying for another ad. A DTC channel is how you build a first-party customer list and a repeat-purchase relationship the marketplace can't take away from you.

What's included

Here's exactly what you get

No padded scopes — this is the real breakdown of the work.

DTC website strategyA site built to convert, not just exist as a brand afterthought.
Email & SMS marketingRetention flows that turn one-time buyers into repeat customers.
Cross-channel promotionCoordinated messaging between your marketplace listings and your own store.
Customer data ownershipA first-party customer list you actually own, independent of any marketplace.
Loyalty & subscription strategyRepeat-purchase mechanics built in where they fit your product.
Channel conflict guardrailsPricing and promotion strategy that protects your marketplace relationships.
How it works

Our process for dtc services for marketplace sellers

The same four-stage approach we run on every account, applied specifically here.

1

Strategy session

We map how DTC fits alongside your existing marketplace revenue.

2

Foundation build

Website, email platform and tracking set up correctly from the start.

3

Launch campaigns

Initial email flows and promotions launched to build your list.

4

Grow & retain

Ongoing campaigns focused on repeat purchase, not just first-time sales.

What working with us looks like

Execution you can actually see

Two things clients tell us matter most once they've started: knowing the work is genuinely getting done, and being able to see what it moved.

Direct-to-consumer storefront setup
Hands-on execution

What we actually do

Not a strategy deck you have to execute yourself — our team works directly inside your account, making the changes and owning the result.

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Orders flowing through a DTC channel
Fit check

Who this is for

Brands that already have a product that sells, and want the execution layer handled properly rather than spread across freelancers who don't talk to each other.

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FAQ

Common questions about dtc services for marketplace sellers

Not if it's structured correctly — we build pricing and promotion guardrails specifically to avoid channel conflict, and in practice DTC often grows total revenue rather than cannibalizing marketplace sales.
Not necessarily — depending on your current setup, we may start with email/SMS retention on your existing store before a full rebuild is warranted.
The audit diagnoses what's not working. DTC Services is the ongoing build and management once you're ready to invest in the channel.
Related

Often paired with

Want this built into your account?

Tell us where things stand today and we'll recommend exactly how dtc services for marketplace sellers fits into your plan.

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